Terms and Conditions Policy
Terms & Conditions Policy for Kawaii Bliss
Cancellation Policy
Order Cancellation: Once an order is placed, it cannot be canceled. Please ensure all details are correct before completing your purchase.
Return Policy
All Sales Are Final: Due to the nature of our products and the unique deals we offer, all sales are final. We do not accept returns or exchanges unless they are defective. Please review your order carefully before making a purchase.
Damage Policy
We strive to ensure your items arrive in perfect condition, but we understand that damage can occur during shipping.
Shipping Carrier Liability: Kawaii Bliss is not liable for any damages that occur during shipping. All items are carefully inspected and packaged to prevent damage during transit. Once the package is handed over to the shipping carrier, any damage that occurs is the responsibility of the carrier.
Filing a Claim with the Shipping Carrier:
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- If a package arrives visibly damaged, customers should refuse delivery and contact the shipping carrier immediately to file a claim.
- If the damage is discovered after delivery, customers must retain all packaging materials and contact the shipping carrier immediately to file a claim.
- Customers can visit the shipping carrier’s website or contact their customer service for instructions on how to file a damage claim.
Documentation: To assist with your claim, take photos of the damaged item and the packaging immediately upon receipt.
Defective Items
Reporting Defective Items
Notification Period: Customers must report defective items within 48 hours of delivery. Reports can be made via our customer service email at customerservice@kawaiibliss.com or through our contact form on the website.
Required Information: When reporting a defective item, please include:
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- Order number
- Description of the defect
- Clear photos of the defect
Return Process
Return Authorization: Upon receiving the defect report, we will review the information and may request additional details if necessary. If the item is deemed defective, we will issue a return authorization.
Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method. We are not responsible for lost or damaged returns.
Item Condition
Unused Condition: Defective items must be returned in their original condition, unused, and with all original packaging and tags.
Exchange or Store Credit
Inspection and Processing: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your exchange or store credit. Processing may take up to 7-10 business days from the receipt of the returned item.
Exchange: If approved, we will send out a replacement item at no additional cost.
Store Credit: If the item is out of stock or an exchange is not possible, we will issue store credit equivalent to the purchase price of the defective item, including any sales tax paid.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed to be delivered to the address provided for an order. If your package is lost or stolen:
File a Claim: Contact the shipping carrier directly to file a claim.
Assistance: We will provide the necessary information such as delivery confirmation, tracking details, and shipping carrier information to help you with your claim.
Shipping Policy
Shipping Costs: Shipping costs are non-refundable. If your package is lost or damaged, you will need to address the issue with the shipping carrier.
Delivery Confirmation: Ensure your delivery address is correct. We are not responsible for incorrect addresses provided at checkout.
Delays and Late Shipments: Once your order is out of our hands and with the shipping carrier, we are not responsible for any delays or late shipments. Any issues with shipping times should be addressed directly with the shipping carrier.
Contact Us
For any questions related to cancellations, damages, defective items, lost packages, or shipping delays, please contact us at: